Universal's Loews Sapphire Falls Resort
What Guests Say
The location, the pool, the lobby, the Strong Water Tavern, were all so AMAZING!!! we LOVED the water taxi, the Fitness center was the nicest I've ever seen at a hotel, and the kids LOVED the pool
Betsyrenzo
March 2023
Reception and all downstairs staff were excellent, which is why I have given a superb rating as they could not have done more, but the cleaning staff were very poor. Made the mistake of leaving a tip on the first day, rather than last like we normally do. Big shout out to Syl who helped us on the check in when we had an issue. Pool area is very good and there are games dotted around. Cabanas are good and not too badly priced. Theming of the hotel and grounds is excellent. Food was good and although theme park/hotel prices, it wasn't as bad as Disney.
Terrence
June 2023
great location, close to all the parks with regular and reliable transport. The room was clean and comfortable with a great view of the pool. the restaurants are very nice and the cafe is good although pricy. The pool area is fantastic, we loved it around the pool. Service throughout the hotel was fantastic, everyone was friendly and welcoming especially Roxy on the front desk.
Emma
June 2023
The pet friendliness of this resort. They even gave us a food bowl for each dog, a Lowe's pet tag, a food dish mat, some treats, and a doggie poo bag dispenser with a roll of bags. The kids loved the pool. And we all loved the convenient boat transportation to City Walk. It only took a few minutes to get from the resort to the dock in City Walk.
Dora
January 2023
The room was great, clean, great view, bed was great. Water Taxi was awesome and provided and easy form of transportation to the park. Staff operating the boats were great. Play "Country Roads" by John Denver on the trip back to hotel when the parks closed was a very innovative piece of entertainment. Staff at front desk were very helpful.
Stephen
July 2023
I liked how we could check in our luggage immediately upon arrival before our Checkin time. The water taxi was convenient to get to CityWalk and the parks! It was my grandmother’s favorite part of the trip. This transportation option allowed her to come out to meet me when she was ready and allowed her to leave from the parks whenever she was tired to go back and rest at the hotel.
Tyra
May 2023
This resort is lovely, it’s well maintained and is very clean, has great facilities and you can get a water taxi right outside to Universal’s Citywalk and the two Universal Studios parks. The pool area is lovely and the on-site restaurants excellent. Our room overlooked the lagoon and was very comfortable for four of us. Early park entry was a bonus to get into The Wizarding World of Harry Potter early.
Hayley
April 2023
Loved the location, water taxis and attention to detail. Nothing was too much trouble.
Claire
July 2023
The hotel was absolutely beautiful with great facilities. Our room was very comfortable and had a lovely pool view for which we’d paid extra (and it was worth it). The pool area was fantastic with lots of sunbeds and towels and the grounds were pretty and well tended. We liked the little shop/take away as you could buy breakfast cereals and milk, sandwiches and hot items at dinner time, ice cream and bakery items, etc. There were seats where you could eat what you’d bought or take them to your room. There was also another useful shop which sold souvenirs and some toiletries and medicines. The young man who checked us in on arrival, Collin, was very helpful, and ensured we had a room on a high floor, as we’d requested. We liked the little boat which took us to the theme parks or if you had the time and energy, you could walk in around fifteen minutes. We would definitely stay there again and would recommend it to others - in fact we already have!
Colin
April 2023
the lazy River and pools, staff at the poolside restaurant were excellent,the rooms were excellent comfortable and super clean
Pamela
June 2023
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