Universal's Loews Sapphire Falls Resort
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Great pool area and service here was excellent - they will bring drinks and food to your sunlounger and are very attentive. Sun cream provided at the pool and chilled water and as many towels as you like. Very convenient for the park - great shuttle service on the boat or a really easy walk. Nice coffee shop onsite. Can get Ubers very easily. Big gym that is very well equipped. The bathroom is split so the shower and toilet are separate. This is good because the sink and mirror are still available to use if your partner is in the shower. Everything is so easy here - the staff are very friendly and happy to help.
Karen
janvier 2025
The room was very comfortable. I was offered a room with a bath for my infant without me even having to ask. The characters in the lobby were awesome! They were so attentive and can’t thank them enough for how happy they made my 20 month old. The water taxi to the parks was a great perk! Overall a great hotel for families 😊
Joan-emma
avril 2025
Beds so comfy Hotel very beautiful Water taxi to parks Pool is fabulous & opens late under lights setting a really nice ambience Pool bar lovely & food Staff so friendly and helpful Easy access to Universal Parks
Adam
octobre 2024
Beautiful property with a huge heated outdoor pool that was open until 10pm. Everything was very clean, with comfy beds. Both restuarants we tried were excellent, with the cafe open late. The water taxi to the park was a nice touch - that helped save our tired feet! We weren't too tired for ping pong outside the gym! Friendly, welcoming staff. Well stocked gift shop.
Lori
février 2025
Everything!! From the lobby to the rooms and the restaurants, and staff was super friendly and helpful. All the water taxi captains were awesome too. Some of the staff that stood out by name were Nico and David (from the Kanteen), Alessandra (from Amatista), and especially Mark Huurneman (Director of Food & Beverage). However, all were extremely kind and helpful.
David
mars 2024
very good hotel with great location and very high level facilities - a fitness room, wide pool and easy parking/ the family room is too small narrow the water taxi - This was the main reason we got the hotel - but it wasn't much accsable in rush hours. ONLY 2 boats going and returning with great amount of people trying to get back ay 22:00 end time of parks. more than an hour waiting at the pier (in rainy weather) .
Liana
septembre 2024
2nd time visiting and we liked the proximity to Universal, free boat there, hour early entry to the park, the restaurant areas and decent sized family rooms. Quite a nice, modern hotel and super-friendly, nice staff
Lynsey
octobre 2023
The location of this hotel is great if you are visiting Universal, a short boat ride takes you right into the parks. The boats operate frequently throughout the day. The room itself in the hotel was fine, a little bit rough around the edges and maybe could do with a refurb but it was clean and was so handy. We ate in the restaurant one night and the food was good at reasonable prices. The pool area was lovely and the pool is open until 11pm which is great as it was lovely to have a dip after a hot day in the parks! If I was going to Universal again, I would definitely stay in this hotel again for its location.
June
juin 2024
How clean the hotel was , how happu, friendly and helpful most of the staff were. A great location to visit Universal Studios. The water taxi was very useful.
Katie
avril 2024
The location, the pool, the lobby, the Strong Water Tavern, were all so AMAZING!!! we LOVED the water taxi, the Fitness center was the nicest I've ever seen at a hotel, and the kids LOVED the pool
Betsyrenzo
mars 2023
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